Gotcha!  By simply reading this article you may have self identified yourself as one of the 40% of marketers who are experimenting with social metrics, learning which works best for you.  Or one of the 37% who struggle to find good ways to measure social activity and its impact.  This all according to a Forrester Research, Inc.  study of Technology Product Management & Marketing Professionals.

Measurement is always a challenge, but it’s more of a challenge if you don’t start with clear expectations of what the social media effort is supposed to do.  Forrester suggests a good way to think about it.  They suggest creating a value chain for social media tactics or ideas.  It goes like this:

Using (specific social activity/approach)      , we help (primary audience) accomplish (target social objective) and make (specific process or goal for the audience) better as measured by     (relevant measures and metrics) which is worth (bottom-line business value)    .

This looks easy enough, and it is easy to write.  The problem is defining the bottom-line business value and sticking to your guns in holding social media accountable.

Nearly every business should require a “bottom-line business value.”  Most marketing activity is judged by its contribution to sales.  Maybe the objective is more and better leads.  More loyal customers.  You could even argue that engaging a customer in a dialog helps you understand their mindsets better.  All legitimate ways of thinking about it.

So, you dive in.  Start a Facebook page.  Put some posts up. And there’s silence.  Deafening silence.  Hello-is-there-anybody-out-there silence.  You’ve seen those pages.  Maybe you have one.

You know if you ran a traditional media campaign and nothing happened, leads dry up, sales are stagnant, awareness doesn’t change that the campaign would die a quick and brutal death.  If you sent a direct mailer that didn’t produce, you’d never send the same mailer again.

But with social media, we have a hard time holding it to the same standards of results.  Why? Is it that we fear that if we’re not doing it someone will think us not current?  Is it that we would admit that we don’t know how to get the audience to engage?  Is it that a failed social media effort wouldn’t look good on our next review?  Or is it that we can’t bear the thought that our target audience is just not that into us?

There continues to be dialog about social media versus traditional media and how social replaces traditional…at least that’s from people who make their living with social media. Traditional media advocates are silent in fear of being labeled “old school.”

We think it’s the wrong argument. We think that social media has much more in common with traditional media than the new gurus would have you believe.

The key difference is the fact that two way communication can be much more powerful for good or bad. A bad magazine ad wastes money. A bad discourse between a brand and it’s social following can destroy the brand.

We’ve all seen companies who rush to Facebook or Twitter effort does nothing more than pimp product or company information. It’s amazing to us how the appreciation for the audience’s interests is ignored for self interest. More, they intrude on a space reserved for “friends.” Not for long though, the ignore button is easier than a DVRing past commercials. These efforts usually have few fans and most of the fans they have will be already connected with the organization sponsoring the effort.

The discussion between social media and traditional media should really be about how to integrate the two and magnify the effectiveness of each. At what stage of affinity does social media really kick into the equation? Does it happen at the awareness phase? Or, closer to the “I’ve bought and I love/hate it phase?” Which media is better at which point of affinity?

If you have a product that has caught fire and your customers can’t wait to tell others about it, social media can create awareness and demand. If you have a product that is a hard to love necessity of life, not so much.

If you’re struggling with the argument of social media versus traditional, take a moment and create a scale that goes from totally unaware to loyal customer. Ask yourself which media strategy makes sense at what point of the continuum? How do you move a prospect from totally unaware to in love of your product? Then make it all work together by connecting the dots between all the options you have on the table.

If you do that rather than rushing into ineffectiveness, you’ll have a cohesive plan that makes the most of your marketing dollar.

ZLRIGNITION has promoted Nick Grant and Sara Horstmann to Account Manager.

Grant joined ZLRIGNITION in 2007 as an account- and street marketing coordinator and has played a vital role in managing special events and activities for Just Eliminate Lies, (JEL), Iowa’s teen-led tobacco counter marketing group.

A native of Washington, D.C., Grant holds a bachelor’s degree in advertising from Drake University, where he also was co-captain of Drake’s 2006-2007 men’s basketball team.

“Nick will continue to play a critical role in helping our clients’ engage teens and young adults, and in utilizing social media to help clients achieve their communications and marketing objectives,” says Louie Laurent, president and CEO.

Horstmann joined ZLRIGNITION in 2008 as a media planner and buyer. Before joining the agency, Horstmann worked at Heartland Financial USA, Inc. where she coordinated major marketing projects including special events and media buying.

“Sara brings a sharp focus on producing results that meet or exceed client expectations. She is a valuable addition to our account service team,” adds Laurent.

Horstmann, who resides in Urbandale, holds a bachelor’s degree in art & design from Iowa State University.

As an agency, we do a lot of work influencing personal behavior. It’s become a specialty. We reduce teen smoking, encourage people to seek treatment for problem gambling and substance abuse. We encourage middle schoolers to eat healthy and exercise.

Tomorrow I’m speaking at the 2009 Prevention Symposium put on by Training Resources a Division of Iowa Behavioral Health Association. The presentation is about communications strategies to reduce underage and binge drinking.

In nearly all social marketing situations the target audience already knows what the right thing to do is. Smoking is bad for you. Gambling too much is bad for you. Drugging is bad for you. Yet people do it. And if you tell them not to, they usually do it more. It’s not rational.

In all cases, the secret is within the target audience. We work really hard to peel back the layers of resistance to find messaging strategies that influence the audience’s thinking. Sometimes in an evolutionary way and sometimes revolutionary, but always in an honest way. Don’t tell a teen they’re going to die as a result of having a drink because they see people drinking who don’t die. Find a way to help them make intelligent decisions and remember always in the end it is their decision. If you respect that, you’ll have more effect changing their thinking.

Remember “Bait and Switch?”  An advertiser lures you in with a fantastic price only to tell you they are out of that particular item but they have something much more expensive that would fit your bill.  That hacked everybody off to the point that it’s a pretty rare occurrence today.  If a marketer does that today, they get skewered by ratings and social networks.  Pretty painful penance.

The bar for business integrity gets higher still when marketing to the Net Generation.  Not only do they expect more, they know how to complain by attacking the business where it hurts…in the cash register.

On the same hand, have integrity firmly on display in your day-to-day dealings, and you could create a customer for life…even an evangelist.

As you think about touting your brand, make sure you live your promise.  As you think about running your business, make sure you do it as green as possible.  Do what you say you will do and put the customer first and you’ll have loyal Net Geners as customers.    Pretty simple.