A major component of culture is language. When a language dies, so dies the culture and when it thrives, the culture is vibrant.

Yet, with all the talk about corporate culture, we rarely hear about corporate language. Words that have specific meaning to the company and its employees. Short hand for vision, mission and processes can help a company achieve it’s goal. Corporate language should not be confused with corporate speak which is usually cliche and meaningless.

Every company has a vision statement…or nearly every company. Most of those vision statements are two paragraphs long, hang on a wall and are seldom part of the everyday lives of the employees. Even vision statements that read like a billboard are forgotten by employees who have jobs to do.

The Iowa Health System is the largest network of hospitals and clinics in Iowa. Bill Leaver is IHS’ CEO.  He has a vision to continually improve the quality of care across the system. His vision statement is “Best Outcome For Every Patient, Every Time.” Short and understandable.

Stemming from that vision are internal initiatives that include everything from how sheets are folded to how heart attacks are treated. Every level of staff is a target for the vision. In an effort to make the vision more memorable we created an acronym…BOFEPET.

BOFEPET branded Mr. Leaver’s vision. It is shorthand that now everyone in the system understands. BOFEPET has become part of the culture and gives staff at all levels something to work toward.

As you think about your company’s culture, are there ways you can create words that encompass major initiatives that will save time and move your staff closer to it’s goals? Is there language you can create that will help you better communicate with your customers?

Suggest your 13-year-old  shut down the X-box and exercise, or drink a glass of milk instead of Mountain Dew and you’re in for a battle.

But if the same suggestions come from one of his friends, it’s an entirely different story. For young teens, peer pressure is everything.  

That was the idea behind the Super-Power Summit — a youth wellness initiative that we managed for the Midwest Dairy Council, the Iowa Department of Education’s Team Nutrition Program and Iowa State University Extension for Families and 4H.

The day-long summit feature inspiring speakers such as Charlie Wittmack, who climbed to the top of Mount Everest, and Tim Dwight, an All-American from the University of Iowa who went on to become a leading kick returner in the NFL.

The event also featured a street marketing events that engaged the downtown lunch crowd with physical activities and important messages about eating healthy.

As an agency, we do a lot of work influencing personal behavior. It’s become a specialty. We reduce teen smoking, encourage people to seek treatment for problem gambling and substance abuse. We encourage middle schoolers to eat healthy and exercise.

Tomorrow I’m speaking at the 2009 Prevention Symposium put on by Training Resources a Division of Iowa Behavioral Health Association. The presentation is about communications strategies to reduce underage and binge drinking.

In nearly all social marketing situations the target audience already knows what the right thing to do is. Smoking is bad for you. Gambling too much is bad for you. Drugging is bad for you. Yet people do it. And if you tell them not to, they usually do it more. It’s not rational.

In all cases, the secret is within the target audience. We work really hard to peel back the layers of resistance to find messaging strategies that influence the audience’s thinking. Sometimes in an evolutionary way and sometimes revolutionary, but always in an honest way. Don’t tell a teen they’re going to die as a result of having a drink because they see people drinking who don’t die. Find a way to help them make intelligent decisions and remember always in the end it is their decision. If you respect that, you’ll have more effect changing their thinking.

Remember “Bait and Switch?”  An advertiser lures you in with a fantastic price only to tell you they are out of that particular item but they have something much more expensive that would fit your bill.  That hacked everybody off to the point that it’s a pretty rare occurrence today.  If a marketer does that today, they get skewered by ratings and social networks.  Pretty painful penance.

The bar for business integrity gets higher still when marketing to the Net Generation.  Not only do they expect more, they know how to complain by attacking the business where it hurts…in the cash register.

On the same hand, have integrity firmly on display in your day-to-day dealings, and you could create a customer for life…even an evangelist.

As you think about touting your brand, make sure you live your promise.  As you think about running your business, make sure you do it as green as possible.  Do what you say you will do and put the customer first and you’ll have loyal Net Geners as customers.    Pretty simple.

The Net Generation has grown up with an ever expanding choice of products and services that results from the availability of products that the internet provides to consumers everywhere.  So they can buy a funky tee shirt from Des Moines, or a $300 designer brand few have heard of from Florence, Italy all from their desk top…even their phone.

If the Net Generation wants it, they Google it.  If your store doesn’t show up, too bad.   It’s easy for this kind of thinking to keep you up at night.

Here’s a generation that on the one hand has taken “belonging” to an entirely different level with thousands and thousands of social networks, yet expresses a need for extreme individualism when it comes to product choice.  They customize thier iPod, skin their Dell and trick out their Mazda to express themselves in ways only they can.

In the end, despite all the prognostication, Net Gen gravitates toward hub brands.  The iPod and iPhone still reigns supreme, they still watch American Idol despite having 200 channels to choose from and yet they may buy a download from a band so obscure that the band doesn’t even know its name.

As a marketer to the Net Generation, you have a choice.  Be a hub brand, or find away to prosper being an obscurity.  Both are possible.  Both fit with freedom of choice.  Pick your strategy and execute it flawlessly and you’ll do fine.